Highland Solicitors Complaints Procedure
If you are not happy with the solution provided by the person working on your case, you can contact Mr. Joseph Inoma at info@highland-solicitors.co.uk or calling on 02039417656 . He will then do a proper investigation on your complaint and will provide you a solution within ten business days. If we believe that a face to face meeting will be helpful to resolve the issue, we may ask you to attend a meeting.
What option do you have if your complaint is not resolved.
You can contact The legal ombudsman if you believe that your matter is not resolved by us. The legal ombudsman will investigate your complaint independently of how it was dealt by Highland Solicitors.
Make sure that you have tried to resolve your complaint with us as the legal ombudsman will check that. If you have contacted us and not satisfied, then you must take your complaint to the legal ombudsman:
- Within six months of receiving a final response to your complaint and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
For more information about the legal ombudsman, you can contact them:
01616 966 229 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
Referring complaints to the SRA
In addition to the above, complaints about our behaviour can also be raised with the SRA. Click here for further information.
Complaints
If you have any concern about the service we have provided, you can directly contact the person who is working on your case. Otherwise, you can fill the form below and we will address your complaint seriously & promptly to provide you the solution to make you happy. You can find the detailed complaint procedure click here.